This is a simple company website. We do not provide user accounts, run advertising, use analytics, or intentionally set cookies. We only receive information when you email us and limited technical information generated when the site is served.
1. Who we are
DB Meridian Ltd is the controller responsible for personal information described in this notice. We are registered in England and Wales under company number 17427999.
You can contact us about privacy or data-protection matters at [email protected].
Registered office: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.
2. Information we collect
Information you send to us
If you contact us by email, we receive your email address and any name, message, attachments or other information you choose to provide.
Basic website logs
Our web server and hosting provider may automatically record limited technical data, such as your IP address, browser or device type, requested page, referring page, date and time, and response status. We use this information to deliver, secure and maintain the website and to diagnose faults.
Cookies and analytics
This website does not currently use analytics, advertising technologies or cookies. If that changes, we will update this notice and, where required, ask for consent before placing non-essential cookies or similar technologies on your device.
3. Why we use information
We use personal information only where necessary to:
- respond to support requests, questions and business enquiries;
- operate, protect and troubleshoot this website;
- prevent misuse, fraud or security incidents; and
- comply with legal obligations or establish, exercise or defend legal claims.
Our lawful basis is normally our legitimate interests in communicating with people who contact us and in operating a secure, reliable website. Where we must retain or disclose information to meet a legal obligation, that legal obligation is our lawful basis.
4. Sharing information
We do not sell personal information. We may share limited information with suppliers that provide website hosting, infrastructure, email or IT support to us. Those suppliers may process information only for the service they provide to DB Meridian Ltd. We may also disclose information where required by law or where necessary to protect legal rights.
If a supplier processes information outside the UK, we take steps intended to ensure an appropriate level of protection, such as relying on an adequacy regulation or approved contractual safeguards where required.
5. How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected. Routine server logs are normally retained for no longer than 30 days, unless they are needed to investigate a security or technical incident. We normally retain correspondence for up to 24 months after an enquiry is resolved, unless a longer period is needed for legal, accounting or dispute-resolution purposes.
6. Your rights
Depending on the circumstances, UK data-protection law may give you rights to ask for access to your personal information, correction, deletion or restriction; to object to certain uses; and to receive certain information in a portable form. These rights are not absolute and exemptions may apply.
Your right to object: where we rely on legitimate interests, you may object to our use of your personal information. We will stop unless we have compelling legitimate grounds to continue or need the information for legal claims.
To exercise a right, contact [email protected]. We may need to confirm your identity before responding.
7. Complaints
Please contact us first if you have concerns about how we use your information. You also have the right to complain to the UK Information Commissioner’s Office through ico.org.uk/make-a-complaint or by calling 0303 123 1113.
8. Changes to this notice
We may update this notice when our website, suppliers or legal obligations change. The date at the top identifies the latest version. A separate privacy notice will cover our app before it is made available if its data use differs from this website.